AV & IT Technician

Name: Thomas Rapley

Phone: 0407090285

Email: trapley@auscript.com.au

Location: Melbourne Central City

AV Technician – Melbourne

Who we are:

At VIQ, we offer more than just a transcript. Our work affects the lives of people in our community and plays a critical role in our justice system. We have worked on some of the biggest cases in Australian history. By joining us, you too will bear witness to real-time justice as it happens.


This is the perfect time to become part of our team.

  • New leadership
  • New ways of working
  • Open-door policy that welcomes ideas
  • Innovative, fun and dynamic work environment


We are currently seeking applications for an AV Technician in our Melbourne Division.

This position is responsible for the support and maintenance of installed audio-visual and recording systems, providing professional, customer-focussed and timely technical support to all internal and external customers.  In addition, providing Level 1 and 2 IT support, developing strong knowledge of internal systems and audio recording solutions.


Role Accountabilities

  • Provide first class customer service, through active management of incidents and support in relation to installed AV systems.
  • Assessing audio recordings to identify and diagnose potential issues.
  • Provide first and second level IT support.
  • Maintaining, operating, support and asset management of Audio Visual, Recording and Conferencing equipment, including:
  • Digital audio recorders
  • Audio mixers
  • DSP processors
  • Microphones
  • Associated cabling
  • Video Conferencing
  • Provide quotes, coordinate repair and maintenance of installed AV and recording systems as required.
  • Other duties as required by the manager.



  • Qualifications or equivalent experience in audio technology and IT disciplines
  • A team player, with strong customer service skills and the ability to manage relationships with a broad range of clients.
  • Strong problem solving, communication and reporting skills.
  • Experience installing, configuring and troubleshooting audio-visual systems.
  • Thorough understanding of digital and analogue audio mixers, processors and audio formats.
  • Understanding of IT helpdesk systems
  • Excellent time management, planning and organisational skills
  • Experienced in Microsoft Windows Operating Systems
  • Highly reliable, with willingness to travel on occasions 
  • Driver’s license


At VIQ, we have a collaborative working environment and a supportive team. Due to the nature of our work, employees are required to complete a National Police Check.


If this exciting opportunity sounds like your next career move, we want to hear from you. Please apply with your cover letter and resume. Send to trapley@auscript.com.au



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