CRM Manager

guardian_logo_blue_210x131 - April 2016

Name: Emily Dale

Phone: 0410542273


Location: Surry Hills

Guardian Australia ( launched in May 2013 as part of Guardian News & Media (GNM), one of the largest English language newspaper websites in the world (

We are seeking an exceptional CRM (Loyalty/Retention) Manager to join Guardian Australia’s Sydney office.

In this newly created position you will be responsible for supporting GNM’s relationship strategy and consumer revenue targets through understanding, engaging and nurturing Guardian Australia’s supporter/subscriber community. You will assist with the delivery of retention, customer loyalty and in-life strategy for all recurring revenue products.

Our ideal candidate will have a sound knowledge of loyalty marketing, experience in developing and implementing digital campaigns for customer engagement and retention and knowledge of data privacy and marketing promotions regulations, the advertising and media landscape, new technology features and digital best practice. Experience managing CRM systems (e.g. Exact Target, Salesforce) and customer service is highly desirable.

The successful candidate will be an exceptional communicator with a high attention to detail and a diplomatic nature. Strong time management, problem solving and organisation skills are essential.

For more information or to apply please view the advertisement and job description by copying the following URL to your browser:

This role is being offered on a full-time, permanent basis with an immediate start.

Closing date for applications: 8 September 2017

For more information, contact:

Applicants should be legally eligible to work in Australia. Guardian Australia is unable to sponsor prospective employees’ visa applications.

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