Export Coordinator – Professional Audio


Name: Quest HR


Email: info@questaudio.net

Location: Pascoe Vale

Export Coordinator (Professional Audio)


Quest Engineering is one of Australia’s leading professional audio manufacturers. For over 20 years, Quest has been responsible for some of the best value audio products in the industry. More on us here: www.questaudio.net

Quest is looking for an experienced customer service and admin gun to coordinate and handle all export related work as well as international sales enquiries. We are looking for an individual who thrives on providing exceptional service, taking responsibility, and works well in a varied and dynamic role.

Your key responsibilities will be to:

  • Manage a variety of international customer enquiries (phone, email, web)
  • Coordinating orders, ensuring they are complete and correct
  • Maintaining and ensuring components are kept at correct levels for manufacturing
  • Coordinating warranty requests and support tickets
  • Solve pre and post-sale customer issues
  • Work with marketing to ensure the website is up to date and correct
  • Innovate to improve on the current customer experience
  • Learn and assist in inventory managementpurchasing
  • Assist in warehousing when overflow occurs
  • Assist management with any tasks or duties as directed

This is a fast paced, full-time role based at Pascoe Vale – Monday-Friday 9am – 5pm – There will be very occasional evening functionsevents. 

We are a tight knit dynamic team and while you will be taught processes, the rules can change. The ideal candidate will be independent, loyal and reliable. Someone ready to take ownership and build sound processes. If you don’t like being organised and working a fast-paced environment, this is not the role for you.

Above all else, we are looking for the right attitude as well as: 

  • Hardworking with good listening skills to identify customer needs and provide appropriate solutions
  • Highly organised, able to work unsupervised efficiently
  • Professional phone manner, good energy, and an enthusiasm to learn
  • A knowledge of professional or commercial audio products would be highly advantageous but not essential

What’s on Offer:

  • An office based role in Melbourne’s northern suburbs (Pascoe Vale)
  • A great and rare opportunity to work in professional audio manufacturing
  • A great team with a fresh new company culture
  • Several career possibilities for the right candidate – Lots of genuine potential

Please apply with cover letter.

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