Senior Technical Support Engineer

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Name: Digistor

Phone:

Email: staffing@digistor.com.au

Location: Sydney, NSW

As a Senior Support Engineer, you will play a critical part in providing and supporting leading edge solutions to help our customers create and deliver world class content for feature films, television, gaming, video streaming and so much more.  Importantly you’ll be collaborating with the most respected vendors from around the world whilst being supported by a highly skilled and talented team of technical, sales and administrative support personnel, all with one goal in mind – to provide the exemplary level of technical support and technical services  our nationwide array of top-tier media and entertainment customers have come to expect of Digistor.

Your role will include:

  • taking ownership of assigned customer support issues to ensure resolution and high levels of customer satisfaction
  • taking the lead engineer role for assigned projects from the pre-sales/handover through installation, ATP and handover
  • developing and maintaining technical documentation for customer installations, including pre-sales documentation, solution design and connectivity, asset management, build documentation, IT and related communication correspondence

The successful candidate will:

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  • be both energetic and motivated, with a strong desire to contribute their best to a team that prides itself on supporting each other and working collaboratively to achieve the best outcomes
  • be naturally inquisitive, with a desire to continually develop new knowledge and skills both autonomously and as part of a structured training program
  • understand the value of personal interaction in forging strong and mutually rewarding long term business relationships
  • have the capacity to research and problem solve complex issues
  • possess a working knowledge/understanding of:
    – Server maintenance: Windows Server, Linux Server
      – Client operating systems: Windows, macOS, some Linux
      – Directory service: Active Directory Domain Services, including Azure AD
      – Cloud Experience: AWS, Microsoft Azure, Microsoft 365, SharePoint
      – Virtualisation: VMware vSphere, Microsoft Hyper-V
      – Networking: LAN, WAN, Wireless infrastructure, network security
      – Data backup solutions: Veeam, LTO infrastructure
      – Networking and security experience
      – Scripting: Bash, Python, PowerShell

Other than working with an amazing team of highly skilled professionals, this role will also offer the following:

  • an intensive formal induction program to assist you in gaining a deep understanding of Digistor, its people, its market and its processes
  • loads of formal (and informal) training provided by both Digistor and our vendors
  • significant scope for career progression
  • the opportunity to work for a company that values its team members above all else and keeps its core values and purpose at the forefront in everything it does

If you desire to accelerate your career with an employer working with the latest and best technology in an exciting and expanding market, this could be the role for you.

Apply now by email to staffing@digistor.com.au

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