Service & Sales Coordinator


Name: Group Technologies



Location: Melbourne, VIC

Group Technologies (GT) is looking for a service and sales department coordinator to support the sales team and keep the back of house running smoothly. We are looking for an individual who thrives on taking responsibility, providing excellent service, and works well in a varied and dynamic role. 

Your key responsibilities will be to:

  • Manage a variety of inbound customer enquiries (phone, email, web)
  • Managing all spare parts and spare part sales
  • Coordinating warranty requests and support tickets
  • Run and manage the loans department
  • Setup and maintain the demo room
  • Meet customers who visit the showroom and carry out demos as required
  • Solve pre and post-sale customer issues
  • Innovate to improve on the current customer experience
  • Assist in on-site demos as required
  • Assist management with day to day tasks as needed
  • Assist in warehousing when overflow occurs
  • Learn and assist in inventory managementpurchasing
  • Assist sales reps on the road with whatever they require to drive business

This is a full-time role based at Pascoe Vale – Monday-Friday 9am – 5:30pm – There will be very occasional evening functionsevents. 

We are a dynamic team and while you will be taught processes, the rules can change. The ideal candidate will be independent, loyal and reliable. Someone ready to take ownership and build sound processes.

Above all else, we are looking for the right attitude as well as: 

  • Hardworking with good listening skills in order to identify customer needs and provide appropriate solutions
  • Highly organised, able to work unsupervised efficiently
  • Professional phone manner, good energy, and an enthusiasm to learn
  • A knowledge of professional or commercial audio products would be highly advantageous

What’s on Offer:

  • A great and rare opportunity to work in professional audio distribution
  • A great team with a fresh new company culture
  • Several career possibilities for the right candidate

What’s on Offer:

A salary of $60-70,000 + super as well as a career path to bigger things within the business.

Email your application to:


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