Rants
The Problem for Women in the Industry
By Jason Allen On International Women’s Day (March 8), I read an article by musician, producer and blogger Madeleine Bloom about her experiences working tech support at DAW company Ableton. Noticing only a very small percentage of people contacting her were women, she dug into the numbers for confirmation – only 7% of Ableton’s registered…
Read MoreFailure is when you don’t try
(By Julius) 16 August 2012 Just this morning as the winter cold ebbed and spring glanced my way, I pondered the most traumatic business week of my life, 21 months ago. It was the week I decided to shut Julius Events College, and it happened in November 2010. What cascaded from that has shaped me.…
Read MoreAmerican Service Standards Slip
As CX enters day 3 of the Infocomm reconnoiter, we suspect some big problems have emerged with customer service standards. At entry to Terminal 5 on Tuesday 12 June, passengers had a longer-than-remembered queue. Four agents were assigned to 300 people. That math means a log wait, which we had. More than 70 minutes –…
Read MoreSorry girls! Not wanted in tech production
It’s like something out of 1980 – todays contemporary production has females with clipboards, staffing security checkpoints, and sometimes managing something. Blokes are men and chicks are chicks – or chooks. At the FOH desk, monitor console, rigging lights and vision, and serving up the stage or the backline, it is an ole’ boys club.…
Read MorePrince Lighting errors – defined
This month’s CX carries a tale of lights done wrong, at least according to the writer. Unsure whether the lighting states we complained of were in the script, we emailed the lighting designer a draft, hoping to put the correct inflection. The show has been seen by a hundred thousand of us in Australia, and…
Read MoreBig Co Management, Big balls?
CX is a sucker for disaster tales, and the theatre of the daily business news is always fertile. Exit the guy in charge of Boral, the building conglomerate in Australia. He (Mark Selway, lawyers please direct communications to our new law firm, Sue Grabbit and Runn) was slayed in the media today for ‘micro managing’…
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