IT Support Technician

We have an exciting opportunity for a detail-oriented individual to support our IT Team at our venues, the Capitol Theatre, Sydney Lyric and Foundry Theatre. 

In this role, you will work directly with the Head of IT Systems to provide exceptional technical support across a broad range of IT systems and end-user devices. You will play a key role in troubleshooting IT issues, maintaining system integrity, and delivering excellent service to internal stakeholders. You will be a person with an analytical mind that has a proactive approach to IT troubleshooting and ability to communicate complex IT issues in a clear and professional manner.

This is not your typical IT Support role where you will be confined to your desk or headset. You will be actively involved in support tasks and project work in a hands-on theatre environment.

Foundation Theatres continues to grow its operations with the addition of three additional venues to come online through 2025 and 2026 in Sydney and we are looking for someone to support our business in this growth period.

About the Position

• Role: IT Support Technician

• Work Type: Full Time  

• Location: Sydney Lyric & Foundry Theatre, Pyrmont & Capitol Theatre, Haymarket, NSW

• Hours of work: Monday – Friday, 10am – 6pm

Your Day to Day

• IT Support | You will provide onsite IT support for end-user devices that include laptops, desktops, VoIP phones and mobile devices. Ensuring that technical issues are diagnosed and resolved with minimal disruption to business operations.

• Business Systems | Assist with supporting key business systems including Point of Sale and Digital Signage

• Projects | Provide support for IT projects ensuring that they are delivered in a timely manner and comply with security best practices. Maintaining IT documentation and contributing to process improvements.

What it takes to be great in this role

• An interest in theatre would be ideal

• A positive ‘can do’ attitude and desire to make a difference within the organisation.

• At least 12 months of experience in a Level 1 Helpdesk or similar IT support role.

• Understanding of networking fundamentals — TCP/IP, DNS, DHCP, LAN/WAN, and basic switch configuration.

• Experience supporting Microsoft Windows operating environments (Windows 10/11).

• Support experience with Microsoft 365, SharePoint and Microsoft Office applications.

• Industry certifications are desirable but not essential.

• Previous experience in the hospitality or live events industry is highly regarded.

• Strong verbal and written communication skills.

• Excellent attention to detail and organisational skills.

• Confidence managing multiple tasks and working independently.

• Eagerness to learn new systems and develop new skills.

• Tertiary qualification in IT or relevant industry certifications (e.g., Microsoft, VMware) preferred.

• Must hold Australian or New Zealand citizenship or permanent resident status.

Why Foundation Theatres?

• We are offering a stable, full-time position with a generous salary aligned to experience.

• We bring the best commercial theatrical content from around the world to Sydney and provide an exciting environment for presenting exceptional 5-star theatre service.

• We are an Australian family owned and operated organisation. We have a small team with a flat structure, allowing direct and regular access to the executive team. This position is for someone looking for long term stability with the ability to have a voice and make a valuable contribution to our operations.

• We provide excellent growth opportunities both personally and professionally.

• Opportunities to see all our productions.

• A work environment that is inclusive and celebrates the diversity of people needed to bring our theatres to life each day.

• Wellness program that promotes personal wellness with additional leave days and an EAP program available

About Foundation Theatres
Foundation Theatres is an Australian family-owned theatre owner and operator. Our current venues are two of Sydney’s premier large commercial theatres, the Capitol Theatre and Sydney Lyric, as well as our new intimate theatre, Foundry Theatre. Our Vision is to provide exceptional, inspiring experiences for theatre makers and theatre goers. Our Mission is to operate thriving, internationally renowned, first-class theatres and to build a robust Australian theatre industry for generations to come.

Foundation Theatres is renowned for its innovative approach, determination, focus on excellence and passion for the theatre industry. With an absolute focus on customer experience, we recognise that the customer interaction does not start merely when patrons take a seat in the auditorium. Customers expect that they receive a complete end to end entertainment experience, and the Foundation Theatres team, across multiple functional areas, work diligently to ensure these expectations are exceeded.

How to Apply

Does this sound like you?  If you have the personality and skills required for this role, we would like to hear from you.  Please apply by sending your CV and cover letter to Foundation Theatres Technical Recruitment, hrtechnical@foundationtheatres.com.au.