Audio Visual Service Manager

We are seeking a skilled Audio Visual Service Manager to who will be accountable for the successful delivery of AV events assigned with a primary focus on the customer experience. You will have an in-depth knowledge of the event AV industry and understanding of client expectations.

You will be responsible for managing multi-skilled AV technicians to ensure all aspects of the event are successfully set-up, delivered and packed-down.

Why MCEC?

MCEC is where ideas come to life and the world’s thought leaders gather. From dynamic exhibitions and conferences to galas and concerts, every event leaves a lasting impact.

We’re a place for all communities and passions, bringing people together over thought-provoking discussions, cutting-edge tech, and Melbourne’s best food experiences. Every event is designed to inspire, surprise, and spark new ideas.

Our people are the heartbeat of our vibrant community—curious, dedicated, and always brimming with innovative ideas. We thrive on collaboration, believing no challenge is too big when we work together.

About the Role

• Provide strong leadership in ensuring compliance with service standards as defined by the Manager, AV Service Delivery, and competency standards as defined by specialists and Infrastructure & Equipment teams

• Work with other AV members in monitoring and reporting the performance of all AV services EBA team members

• Support business initiatives designed to enhance employee engagement and belonging.

• Cross check event orders, crew rosters and venue set up and action any requests in a timely manner.

• Manage the successful delivery of technology services aspects of all events.

• Brief technicians and agency staff on MCEC service and technology standards, and event delivery requirements.

• Manage staffing for allocated events to ensure the smooth delivery of event.

• Lead by example, in ensuring all technicians, AV services and agency staff provide technical services to agreed levels of quality and consistency and demonstrate a sense of ownership for service delivery.

• Assist AV Services Delivery team in driving team programs as directed – service standards and continuous improvement, rostering, safety and security, and communications.

About you

• Broad experience in delivering technically complex events

• Extensive experience in the AV industry, with a focus on at least on of the technical elements of event production e.g lighting, rigging, audio systems, vision systems, communications and multi-media

• Successful track record of event AV delivery

• Capability to embrace, adapt and respond to change

• Excellent time management skills

• Available to work varying hours across weekdays and weekends based upon event requirements

Our Culture

We’re a values-driven team, and success comes from working and celebrating together. We back each other, share the wins, and push for better—because we know that great things happen when we work as one.

At MCEC, inclusion drives everything we do

• Our Gender Equality Action Plan strengthens representation, culture, and policies. 

• Our Accessibility Action Plan is in place, ensuring a more accessible workplace. 

• Our Reconciliation Action Plan is in development, deepening our community commitment. 

• Need adjustments during the application process? We’re happy to help

Why You’ll love it here 

At MCEC, we’re all about flexibility, balance, and perks that make a difference—like remote work options, exclusive discounts, extra leave for life’s moments, and free meals at our employee Lounge. 

Plus, we’re committed to your growth, wellbeing, and impact 

• Career development – Access learning programs to grow and evolve. 

• Wellbeing support – Enjoy counselling, Healthy Day leave, and financial coaching. 

• Stay active – Get discounted gym and pool access. 

• Community impact – We invest $2 million annually in sustainability and inclusivity. 

• End of year closure – 2 weeks to spend time with family and friends

Ready to Apply

We’d love to see how your unique experience can add to our team. Apply now or explore all current opportunities

Applications close on: 23 May 2025

*Noting that candidates may be contacted earlier than the above-mentioned date.

Acknowledgement of Country

Built on the banks of the Birrarung (Yarra River), Melbourne Convention and Exhibition Centre (MCEC) Acknowledges the Traditional Owners of Narrm, the Wurundjeri Woi Wurrung people of the Kulin Nation. We pay our respects to their Elders past and present, and to Elders of all First Nations communities that visit MCEC. We recognise the ongoing significance of the Birrarung to Traditional Owners as a life source and a meeting place for millennia and seek to honour this long-standing tradition of building community and exchanging ideas on these lands.