Operations Supervisor – John Cain Arena
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Name: not supplied
Phone: 03 9286 1600
Email: enquiries@mopt.vic.gov.au
Location: Melbourne VIC
OPERATIONS SUPERVISOR – John Cain Arena
Melbourne, VIC
Permanent | Full-time
ABOUT US
Melbourne Park is an iconic, multi-venue, world-renowned precinct that delivers hundreds of diverse sport, entertainment, and community events each year, including one of only four tennis Grand Slams in the world – the Australian Open. Melbourne Park includes Rod Laver Arena, John Cain Arena, Margaret Court Arena, AAMI Park and Centrepiece.
ABOUT THE ROLE
We are seeking a motivated Operations Supervisor – John Cain Arena to deliver safe, seamless and successful events from an Operations perspective across the precinct.
Reporting to the Operations Leader, you will lead and supervise teams to ensure all operational tasks are completed safely, efficiently and in line with event objectives.
This role plays a critical part in event planning and delivery, customer experience, risk and safety management, and the ongoing development of operational teams.
WHAT YOU WILL FOCUS ON
Event Planning & Delivery
Oversee event logistics and resource coordination, lead operational teams, support daily venue activities, manage assets and workforce practices, and ensure events are delivered in line with plans, procedures and standards.
Customer Experience (Client & Guest)
Ensure a consistently high-quality client and guest experience by building strong stakeholder relationships, understanding customer needs, maintaining compliance, and using feedback to improve services.
Risk, Security & Safety Management
Prioritise safety across all operations by leading event safety planning, promoting proactive risk management, ensuring compliance with standards, and mitigating identified risks.
Strategy & Change Leadership
Support operational improvements and organisational change initiatives, actively contribute to strategic programs, and champion company values and vision within the team.
Best Practice & Learning
Maintain strong operational knowledge, apply continuous improvement practices, share expertise, and pursue ongoing professional development.
Team Training & Supervision
Lead and develop event teams through coaching and performance management, ensuring clarity of roles, strong collaboration, and alignment with organisational values.
WHAT YOU WILL BRING
You are a proactive and safety-focused operational leader who thrives in fast-paced event environments. You are confident leading diverse teams, solving problems in real time, and ensuring exceptional event delivery standards.
You have:
– Demonstrated experience in Event Operations planning and team leadership within an arena, major stadium or similar environment.
– Strong knowledge and application of safe work practices in accordance with Safe Work Regulations.
– Ability to prioritise tasks, delegate effectively and take direction when required.
– Current driver’s licence and forklift licence.
– Working knowledge of Microsoft Office and a willingness to embrace technology to improve efficiencies.
Advantageous but not essential:
– Experience using tools, machinery and equipment for maintenance tasks.
– Experience with Event Management Software (Momentus preferred) and/or CAD programs.
– Technical audiovisual or staging qualifications with troubleshooting capability.
– Relevant certifications such as CI, First Aid & CPR, Working at Heights, EWP, OH&S or Warden certification.
– Familiarity with large-scale productions including rigging, staging, lighting and audio.
– Formal qualifications in the Venue & Events Industry.
WHAT WE OFFER
To deliver world-class events with world-class customer experiences – for every person, every event, every time – we believe in fostering working environments that support our staff to thrive both personally and professionally.
If you want your next professional experience to help you master new skills, build meaningful relationships, and contribute to unforgettable events on a 42-hectare precinct in the heart of Melbourne, apply now – we can’t wait to meet you!
– Ongoing Learning & Development opportunities
– Hybrid working arrangements to help you balance work and home responsibilities
– Leadership coaching and development available for all team leaders
– Generous paid Family & Carers leave scheme, including a staggered return to work plan and check-in days
– Free 24/7 safety, wellbeing & medical support for employees and families through our holistic care platform, Sonder
– Access to free event tickets through team member ticketing programs, Tickets 2 U and Mystery Guest
– Free onsite parking
– Ongoing cultural awareness and inclusion education
APPLICATIONS CLOSE – Friday 24th July 2026.
Please note: Applications will be reviewed and shortlisted as they are received. Candidates are encouraged to submit their application as soon as possible, as this role may close prior to the advertised date if a sufficient number of suitable applications are received.
You will receive an update on your application, whether you are successful or unsuccessful, via phone or email.
Melbourne Park is an equal opportunity employer, and we want to ensure everyone can apply for this role. If you require any reasonable adjustments in order to participate in the recruitment process and/or to perform the essential functions of this role, you can contact the team at .au. There will also be opportunities to discuss adjustments during the phone screen & interview process if shortlisted.
Please note successful applicants will be required to undertake a pre-employment screening. This includes, but is not limited to, a National Police Check and Working with Children Check. Melbourne Park may withdraw an employment offer in the event of an unsatisfactory screening result.
Please note Melbourne Park operates a direct sourcing model, so we ask that agencies do not get in touch regarding this vacancy.
Melbourne Park values the privacy of every individual’s personal information and is committed to protecting personal information. Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic).
For all enquiries regarding this role, contact .au. While we truly value your interest in our opportunities, please note that our recruiters may not be able to respond to individual LinkedIn messages.
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