IT/AV Technician

Are you looking for a unique role in a fast-growing & exciting industry?

Are you keen to immerse yourself in a world of gaming culture, thrilling events & activations, bustling taverns & bars and a business dedicated to curing boredom?

We’ve got the perfect role for you!

We’re looking for a full-time AV & technology professional to join our on-site tech team at Fortress Melbourne!

About Fortress

Fortress, a gaming lifestyle company currently situated in two locations (Melbourne and Sydney), owns and operates massive, multi-level entertainment venues devoted to gaming – everything from board games, arcade, PC and an incredible addition to the city’s cultural, tourism and nightlife offering.

Our vision is “To be the world’s #1 games culture destination”, and our mission focuses on “Uplifting Spirits through Heroic Spaces Inspired by Games Culture”.

The 1,000 capacity Melbourne flagship venue includes an 800 sq/m 200 seat live esports arena (the ‘Alienware Arena’), 150+ premium LAN PCs, old school arcade games, two licensed bars, private party spaces, a full-service Tavern restaurant holding specially created VIP video game booths and designated board game / tabletop areas, merchandise store, dedicated streamer pods, and a live broadcast production facility.

About You

We’re looking for a motivated & proactive individual with demonstrated experience working in AV & tech support operations. You’re someone who is versatile, willing to multi-task, and dedicated to helping provide our community with the best experience possible.

If you’re passionate about entertainment hospitality and excel in delivering quality AV & IT solutions, we invite you to join us in shaping the future of entertainment. Apply now and be a part of the Fortress legacy!

Areas of Accountability

As our full-time IT/AV Technician, you will be responsible for:

• Install, configure, and test Audio/Visual devices, such as displays, cameras, microphones, audio equipment, and signage. Operate and troubleshoot AV setups for functions and live events.
• Install, configure, and test a range of computer systems, including corporate PCs, point-of-sale devices, printers, laptops, and mobile devices.
• Maintain the PC & Console game library, involving tasks like purchasing, activation, documentation, and communication.
• Diagnose hardware and software faults, solve technical problems, and work with customers and employees to identify and address computer-related issues.
• Attend meetings to review documentation and discuss audio, lighting, and video requirements, ensuring seamless integration of technology.
• Provide assistance to the Technology team by managing inventory, offering general tech support, and contributing to equipment upgrades and modifications. Maintain records, analyze call logs, and identify common trends in technical issues.

What You’ll Bring

• Degree or similar qualification in Audio/Visual, Information Technology or related fields preferred.
• Strong AV & technical knowledge desired.
• Organisational and time management skills
• Excellent attention to detail
• Positive approach to change
• Ability to work in high-pressure, time sensitive production situations while maintaining a positive attitude
• Ability to work with a diverse group of people in a team-oriented, solutions-focused environment
• Resiliency when dealing with unexpected issues and the ability to problem-solve quickly and efficiently
• Ability to work a rotating roster including weekends and public holidays.
• Must have ongoing & unrestricted rights to work in Australia.

Staff Benefits

Working with Fortress comes with a range of exciting and unique benefits!

• Development opportunities within a growing international brand filled with massive potential.
• Discounted food & beverage at any of our Fortress venue locations.
• Discounted merchandise purchases.
• Access to discounted or complimentary PC Gaming, Console Gaming, Tabletop and other entertainment offerings within our state of the art venues.
• Potential discounted offerings on ticketed events in our arena spaces.
• Sunlit open office located in central CBD
• If you think you are the perfect fit for this role, we’d love to hear from you!